All posts by Avonlea Geisbert

2021 New Associations

2021 New Associations

We at VIS Group, Inc. have been working very hard to provide the best Community Management services in Thurston, Pierce, King and Grays Harbor counties. We are happy to announce we have added 16 associations to our portfolio in less than a year! VIS Group is proud of its team and the hard work they produce. We will continue to provide the best management services possible. If you are looking for the management services for your community association please fill out a request for proposal on our website at https://vismanagement.com and we will be happy to provide our quote to you.

“What do my HOA dues pay for?”

“What do my HOA dues pay for?”

Dear Homeowners,


A question we see come through quite often is, “What do my HOA fees pay for?”. We always love to answer this one, because homeowners are always so surprised to hear how much their HOA does for their community.

Your homeowners association is a non-profit governing body that is made up of all the homeowners which live within the association. The association is typically governed by a group of volunteer homeowners which make up the Board of Directors. An HOA is responsible for maintaining the community, enforcing community guidelines, updating insurance coverage, and other responsibilities regarding the upkeep of your community.

Your HOA dues cover the costs for maintenance services, management fees, insurance premiums, landscaping costs, etc. Your association dues also contribute to a reserve fund for your association, which may cover the cost of any unexpected expenses and major replacements/repairs.

How does our company help your community? A professional Community Management company assists the Board of Directors with all HOA management responsibilities. Our team is filled with certified and highly knowledgeable Community Managers who make sure the community upholds the highest standard. 

VIS Management assists with maintaining the value of your home, paying utilities, making sure the Board of Directors is compliant with RCWs, working with vendors, making sure the association’s insurance is up to date, providing after hours emergency access, and providing a secure online payment system and online access to governing documents.

For more information on how your association serves you, please visit https://www.hoamanagement.com/blog/. Thank you all, and enjoy your summer!

Automatic Withdrawals

Automatic Withdrawals

Dear Homeowners,

Did you know that your association Portal has an option for you to set up automatic payments online? Simply login to your account at vismanagement.com, select “ACH/EFT”, then “Setup New ACH/EFT Plan”. A new window will populate where you can input all your information. Please be sure to set the start date to a date prior to the 25th so that your payment will withdraw on the due date.

Please note that your ACH plan will only withdraw the general dues amount. You may not set ACH up for a payment plan or additional fines/fees. Additionally, your ACH plan should be set up prior to the 25th of the previous month (example: if you would like payments to be withdrawn on December 2021, then the ACH request will need to be completed online before November 25th, 2021).

Thank you and enjoy the warm weather!

CAI Condo Safety Resource Guide

CAI Condo Safety Resource Guide

As many of our readers may know, there was a tragic incident at a condo in Surfside, FL. The Community Association Institute has created a resource on Condo Safety for all homeowners and board members. Please see the attached document and take action to make sure your community is safe. Every homeowner has rights and responsibilities, and everyone can take steps to protect their building.

Thank you all very much, and stay safe!

Homeowner Portal

Homeowner Portal

Dear homeowners,

It is 85 degrees and sunny here in Lacey today! This is the perfect time to begin submitting any home projects for approval. As a reminder, your association has an online Portal for you to locate all forms and documents, including the Architectural Request form. You can access the site by going to https://frontsteps.cloud/caliberweb2_vis, or by selecting “Login” on our website.

When you are logging into the web portal for the first time, you will need to select the “Register for a login” link. Within the next screen, you must enter your account number and e-mail. The provided email address will be linked to your login record.

You will be sent an email a link to complete your new account process. The email link will allow you to create a username and password (usernames must be unique). Once saved, you will be able to login into the web portal.

If you have any questions, please feel free to contact our Customer Service Representatives at 800-537-9619 or info@vismanagement.com. Thank you all very much, and enjoy the wonderful weather!

VIS Group, Inc. Recognized with Thurston Green Business

VIS Group, Inc. Recognized with Thurston Green Business

We at VIS Group are excited to announce that VIS Group has achieved the Green Business Recognition from Thurston County Green Business!

Our company takes pride in its environmentally friendly business practices, including fuel conservation, digital document storage, reducing output of garbage, etc. We are pleased to put forth our best efforts to protect our beautiful planet!

To see VIS Group on the list of Thurston Green Businesses, and to view all recognized businesses, you may follow this link: https://thurstongreenbusiness.com/shop-green/.

Architectural Improvement Process

Dear Homeowners,

The sun is finally making an appearance and the weather is warming up! Now is the perfect time to start planning projects for home improvements.

If you want to request approval for a home improvement, visit your association Portal by logging into the VIS website: www.vismanagement.com. Once logged in, you may download the ACC Application from the “Forms” section.

Fill out the application for each project you wish to complete and return to VIS Group by mail, fax, e-mail, or through the portal. We generally strive to have your application processed within 30 days, however each association operates differently. Please refer to your association’s Governing Documents for the ACC review process. If you need help with your login information, please let us know and we will assist you with that.

Thank you very much, and enjoy the sunshine!

Lacey Office Open to the Public

Dear homeowners, Board members, and vendors,

We hope you are all doing well and staying safe. As you may have heard, all Washington counties will be moving to Phase 3 on Monday, March 22nd, 2021. We are happy to announce our Lacey office will be open to the public starting March 22nd and will resume normal office hours (9AM – 5PM Monday through Friday). We still ask that all visitors wear a mask and practice social distancing to ensure the safety of our visitors and staff. Thank you, and we look forward to seeing you!