Category Archives: Uncategorized

Customer Service Delays

Dear Homeowners,

Due to the upcoming budget ratification and annual meeting season, the recent transition to the new website, and other extenuating circumstances, we are experiencing a large volume of customer requests via e-mail and telephone. With the COVID-19 restrictions in place, we are unable to attend to these requests as quickly as we normally would. If you have submitted a request with our Customer Service Department and have not heard back, we apologize for the delay. To expedite the process, we recommend any e-mails to include the association name and account number or your name in the subject line, and for the account number to be given during voicemails. This eliminates the time needed to research your account, and we will be able to get to your request much faster. Thank you very much for your time and understanding. We will continue to do our best to provide great services to your association.

2020 New Associations

2020 New Associations

We at VIS Group, Inc. have been working very hard to provide the best Community Management services in Thurston, Pierce, King and Grays Harbor counties. Though we have faced many difficulties with the pandemic, we are happy to announce we have added 14 associations to our portfolio in just 9 months! VIS Group is proud of its team and the hard work they produce. We will continue to provide the best management services possible. If you are looking for management services for your community association, please fill out a request for a proposal on our home page at https://vismanagement.com and we will be happy to provide our quote for you.

Introduction to Community Association Living

Introduction to Community Association Living

Living in a HOA/COA can have many benefits. Community associations provide structure for maintaining and enhancing the homes and properties within them. But what exactly does your community association do for you? What are the rights and responsibilities of owners as members of a community association? If you are an owner seeking more information about your community association, or a Board member gathering resources to better serve your community, “An Introduction to Community Association Living” by the Center for Community Association Volunteers provides plenty of detailed information. Please click the following link to read more: https://www.caionline.org/LearningCenter/Education-for-Homeowners/Documents/Intro_to_CA_Living.pdf

Architectural Process: What You Need to Know

Architectural Process: What You Need to Know

Summer is drawing to a close, and the perfect weather for home projects will soon be over. If you have any last minute projects for your home, please read the article below from HOAManagement.com on renovating a home in an HOA. Those who are interested in submitting an application for ACC approval can find their association’s application on the Portal. All completed applications should be submitted to info@vismanagement.com. If you need assistance logging into your Portal, please reach out to our Customer Support Team. Thank you, and enjoy the weather!

Renovating a Home in an HOA: What You Should Know