Customer Service Delays

Dear Homeowners,

Due to the upcoming budget ratification and annual meeting season, the recent transition to the new website, and other extenuating circumstances, we are experiencing a large volume of customer requests via e-mail and telephone. With the COVID-19 restrictions in place, we are unable to attend to these requests as quickly as we normally would. If you have submitted a request with our Customer Service Department and have not heard back, we apologize for the delay. To expedite the process, we recommend any e-mails to include the association name and account number or your name in the subject line, and for the account number to be given during voicemails. This eliminates the time needed to research your account, and we will be able to get to your request much faster. Thank you very much for your time and understanding. We will continue to do our best to provide great services to your association.

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